Website: www.healzora.com
At Healzora Hospital, we are dedicated to protecting the privacy and personal information of all our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services. Your privacy and trust are important to us, and we are committed to maintaining the highest standards of confidentiality and security.
1. Information We Collect
Personal Information:
We may collect personal information that you provide voluntarily through forms, registrations, appointments, or other interactions. This may include:
Full name
Email address
Phone number
Residential address
Gender
Date of birth
Medical history and health conditions
Appointment preferences
Insurance details (if applicable)
Automatically Collected Information:
When you visit our website, we may automatically collect certain non-personal information, such as:
IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on the website
Referral source
Cookies and Tracking:
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookie preferences through your browser settings.
2. How We Use Your Information
Your information is used for the following purposes:
To schedule and confirm appointments
To provide personalized medical care and treatment
To respond to your queries or requests
To send appointment reminders, updates, or health-related information
To process payments and billing (if applicable)
To improve our website, services, and user experience
To comply with legal, regulatory, or internal policies
We do not sell, rent, or lease your personal information to third parties.
3. Information Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
Secure server infrastructure
SSL encryption for data transmission
Restricted access to sensitive data
Regular security audits and software updates
Staff training on data protection practices
Despite our efforts, no method of data transmission or storage is completely secure. We urge you to protect your information by using secure networks and strong passwords.
4. Sharing of Information
We may share your personal information only under the following circumstances:
With healthcare professionals involved in your treatment
With authorized administrative or insurance service providers under confidentiality agreements
With regulatory bodies or law enforcement when legally required
With third-party tools or platforms used for appointment scheduling, website management, or analytics — strictly for functional purposes and under secure terms
We ensure that all third parties receiving data maintain strong privacy and security standards.
5. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction or updates to inaccurate information
Request deletion of your data (subject to medical/legal requirements)
Withdraw your consent for marketing or communication
Object to data processing in certain circumstances
To exercise any of these rights, please contact us at privacy@healzora.com
6. Retention of Data
We retain your information only for as long as necessary to fulfill the purposes stated in this policy, comply with legal obligations, or maintain accurate healthcare and financial records.
7. Third-Party Links
Our website may contain links to other websites for reference or convenience. Healzora Hospital is not responsible for the privacy policies or content of such third-party websites. We advise users to read the privacy statements of external sites before sharing any personal information.
8. Children’s Privacy
Healzora Hospital does not knowingly collect personal data from children under the age of 13 through the website without parental or guardian consent. If you believe we have collected such data, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. When changes are made, the updated policy will be posted on this page with the revised date.
We encourage users to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Healzora Hospital
Email: privacy@healzora.com
Phone: +91 98765 43210
Address: 12A, Med Avenue, Chennai, Tamil Nadu, India – 600100
Website: www.healzora.com